Zallie’s Fresh Kitchen Catering FAQs
Will my food be delivered Hot or Cold?
All orders are picked up or delivered ready to re-heat unless otherwise specified with your Catering Coordinator.
Do you set up?
We set up items we deliver and this will be discussed at the time of ordering.
Can you do gluten free meals?
Although, we sell gluten free items; we do not prepare or cook in gluten free environment.
Can you accommodate allergies?
We do not prepare or cook in an Allergy free atmosphere. Please specify your allergy at the time of ordering.
Do you deliver?
Yes.
Do you charge for delivery?
Deliveries are free on orders totaling $250.00 or more before tax and within a 10-mile radius of your store location. Under $250.00 a $20.00 Delivery fee is applied. Over a 10-mile radius a $1.50 per mile over 10 miles is charged. Deliveries are pending availability and not guaranteed until confirmed with your Catering Coordinator.
A $1.50 per mile over 10 miles is charged.
Do you require a deposit?
No.
How can I change my order?
Contact your Catering Coordinator.
What happens if I have an issue or question about my order?
Contact your Catering Coordinator.
Can I set up a recurring order?
Yes, with the help of a Catering Coordinator.
How do you change your day of the event?
Email or Call your Catering Coordinator. Any changes must be received at least 48 hours prior to your order.
What is your cancellation policy?
Respectfully we ask you cancel at least 48 hours prior to your order.
What do I do if my order is wrong or if I am missing items from my order?
Contact your Catering Coordinator.
Can I order Zallie’s Fresh Kitchen Catering on an App?
Yes, you can download our App today through the Apple AppStore and on Google Play.
Can I add or delete a payment online or the App?
Unfortunately, we are unable to change payment method online and through the App. For more assistance in your order payment method please contact us through the contact form below or call the Catering Coordinator at the location you placed the order.
Why do I see a temporary charge on my account?
The financial institution holds the funds to be available for your order since we do not process payment until the day of your event.
Why did I get a call to tell me my payment when I paid online?
While the financial institution holds the funds to be available for your order sometimes your creditor or bank releases the temporary hold on the available funds. If the payment method gets processed and the funds are no longer there it will decline payment.
Do you provide servers?
No, but we can recommend some serving companies.
What if I ordered in the wrong store and need to change locations?
Contact your Catering Coordinator and we can change locations for you at any of our Zallie Family Markets locations. Arability in that particular location is also considered prior to making changes.
Call today for more information 1-855-ZFK-MENU.
For maximum menu availability, place your order at least 48 hours in advance. Delivery Available!
Download our “Zallie’s Fresh Kitchen Catering” App Today!
